Subscription and connection help

VPNYJ does not require an email address. Create an account with a username and password, and store them in a trusted password manager rather than relying on your browser's temporary memory. After creating your account, check the overview in the user panel, then visit the plan and client download sections as needed. When switching browsers or devices, sign in to your existing account instead of creating a new one because your local records are missing. If you can't sign in, check your input method, capitalization, and autofill entries. If that doesn't resolve the issue, describe the problem through the support ticket section of the panel. Never share your password, full subscription link, or screenshots containing sensitive information.

Your subscription and client download links are available in the user panel. After signing in, check your plan status in the account overview, then open the download or subscription section and follow the panel instructions to import your subscription into the client. To update routes, find the subscription or configuration management area in the client, update the current configuration, and select a route again. If the update fails, first make sure your local network can open the user panel, then check that the copied link is complete and contains no spaces or line breaks. If you aren't sure where an old configuration came from, re-import the information currently provided in the panel. Don't submit your subscription link to a public conversion website or show the full link in a support ticket screenshot. If errors persist, share only a redacted error message.

VPNYJ has no device limit, so switching devices alone doesn't require a new plan. Windows / macOS / iOS / Android / Linux are all supported. To add a device, sign in to the panel with your existing account and get the appropriate client and subscription. Device count and data allowance are separate: no device limit doesn't mean unlimited data, so devices using the same account should keep track of the plan's remaining data. Keep account details secure across household devices, and don't share your subscription publicly. If the client reports a device restriction, check whether the message came from VPNYJ or the local client, then submit a redacted screenshot in a support ticket. Don't make another payment based on that message alone.

VPNYJ provides clients and subscriptions through the user panel. The help center explains how to use them but doesn't offer direct links to static installers or public subscription addresses. Choose your platform in the panel's download section and follow the on-page instructions. What's available depends on your account's current status. Don't download installers with unknown origins from search results, even if they use the same name, or use someone else's configuration as your subscription. If your system requests permission for a network extension or VPN configuration after installation, verify the source and client name before following the system prompts. If installation fails, an import does nothing, or permission is denied, check the steps in the Guides section and note the exact error for troubleshooting.

Disconnect the client first, then confirm that your local network can open common websites and the VPNYJ user panel. Once the basic connection is working, check your plan status, remaining data, and whether the subscription is up to date. Then test a route in another region or of a different type. Don't run other tools that change system proxy settings at the same time, as they may override the current configuration. If all routes fail, check that the client has the required system permissions, your system clock is correct, and security software isn't blocking the connection. Change one relevant setting at a time and note the results before and after. If the issue persists, submit a support ticket with your platform, the client's error message, when it happened, the route name, and your network environment. Don't include your account password.

A connected status usually means the client has established a connection; it doesn't mean every app's traffic is using it. Compare different websites and apps. If only one website fails, check its region, account, or access requirements. If several websites won't load, check the client's proxy mode and your system proxy settings. After switching routes, close and reopen the relevant apps to clear interference from existing connections and cached data. Also check for DNS resolution errors, custom browser proxy settings, and conflicts with other network tools. Don't broadly disable system security features if you don't know the cause. In your support ticket, distinguish between a DNS lookup failure, a connection timeout, and a site refusing access, and include a redacted screenshot of the error.

Apps don't all use network settings in the same way. Some use the system proxy, while others maintain their own connections or are affected by the client's routing rules. Check whether the current mode and rules send the target app or domain directly, then confirm that the client supports app-level proxying, tunneling, or system-wide traffic routing. Feature names and locations vary by client. After changing settings, fully quit and reopen the app so it doesn't keep using an existing connection. If it still fails, note the app name, platform, exact error, and browser test results. A broader proxy mode can help as a troubleshooting comparison, but it doesn't guarantee compatibility with every app or replace the target platform's own account requirements.

First, check whether disconnections happen after switching networks, locking the screen, sending the app to the background, or starting another network tool. On mobile, review battery-saving and background activity settings to make sure the system isn't pausing the client. The relevant settings vary by platform and OS version. On desktop, check for sleep mode, network adapter changes, and other software modifying proxy settings. Retest with a different route while keeping the same network environment to help distinguish a local connection change from an issue with a particular route. If logs are available, share only the relevant error lines and redact sensitive details. For recurring drops, use a support ticket to explain whether behavior differs in the foreground and background, whether switching networks triggers the issue, and whether reconnecting restores service. Avoid vague descriptions of issues you can't reproduce.

Choose a route based on what you're using it for, the exit region, and the route type—not just its name. IEPL, relay, and direct routes use different network paths, and performance also depends on your local network, the destination service, and time of day. For content in a specific region, first choose an exit location that suits your needs, then compare route types under similar conditions. Regular websites, video, and AI tools have different requirements for sustained connections, so a route that works well for one use may not perform the same way for another. VPNYJ covers 110+ countries / 230+ routes; see the relevant section for the full list. Judge routes by how well the target app loads and performs over time, not by geographic distance or route labels as a guarantee of speed.

First, distinguish low data from network congestion. Check your remaining data in the panel, then pause large downloads, system updates, and cloud sync on other devices to see whether the target app improves. If you have enough data but performance is still slow, try another region or route type on the same network and compare how the content loads or plays. You can also test a different local network for comparison. Don't change video quality, proxy mode, and route at the same time, or it will be harder to identify the cause. A plan upgrade changes your data allowance; it doesn't necessarily solve peak-hour slowdowns. If the issue occurs at similar times, include the time, network environment, route name, and target app in a support ticket for further investigation.

Switching regions changes your exit location, but a service may also check your account region, payment details, browser cache, or its own access rules. If Netflix, Disney+, HBO, ChatGPT, or another service won't load, read the error message first and determine whether it's a network timeout, regional restriction, or account issue. Then choose a route suited to your needs, close and reopen the app, and test access again. A successful route connection doesn't guarantee access to all content on a platform, and platform policies can change. If other websites work but the target service continues to fail, submit the service name, exit region, and a redacted error message. Don't give support your platform password or payment information.

Before testing, pause background downloads and keep the device, local network, target app, and client mode consistent. Check what affects your actual use—such as webpage loading, file transfers, or video playback—instead of comparing a single result from a speed test tool. The test server's location and connection method may differ from those of the services you use, and a brief result doesn't show sustained performance. After switching routes, reconnect the app and note any loading delays, buffering, or disconnections. If several people share an account, check for simultaneous data use on other devices. When reporting an issue, describe the test conditions and what happened rather than just saying it's slow. Don't share logs containing a full subscription link or treat one test as a guarantee of long-term performance.

VPNYJ monthly plans are ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data resets monthly on the day your plan starts. Choose based on your actual use for video, file transfers, cloud sync, and shared devices; no device limit doesn't mean unlimited data. To check remaining data, plan status, or current billing details, sign in to the user panel instead of relying only on the client's local records. The client and panel may calculate data differently; if the figures don't match, ask about it with a redacted screenshot. Before paying, confirm the plan name, price, and allowance. Check the panel for current status and reset information rather than estimating a new reset date from the calendar month.

VPNYJ data packages are ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. They last until used and never expire. Monthly plan data resets each month on the plan's start date; a data package doesn't replenish with the same allowance every month. If your usage varies, compare the two billing options based on your actual needs rather than device count alone. If your account has multiple plans or data packages, check the panel for how they're displayed and used. The help center doesn't assume unlisted stacking or data-priority rules. Before paying, confirm the product type on the order. If you have questions about remaining data, include the relevant order details and a redacted panel screenshot in a support ticket.

When you upgrade a monthly plan mid-cycle, the price difference is converted into remaining days. Check the exact result in the user panel; don't assume the difference means extra data or a discount on another billing period. VPNYJ accepts Alipay / WeChat Pay / USDT. Before paying, confirm the order details, amount, and current on-page instructions. After payment, return to the panel to check the order status and account overview. If the payment service shows the payment as complete but the panel hasn't updated, keep the order details and refresh the panel before checking again. Don't create and pay for another order for the same need. If the discrepancy remains, submit the relevant order number, time of payment, and a redacted payment receipt in a support ticket. Never share your payment account password or include a subscription link in a payment screenshot.

VPNYJ offers refunds within 60 days for any reason. Before applying, read the refund policy and terms of service. Then sign in to the user panel, open a support ticket to request a refund, and provide the order details needed for review. Include the relevant plan, order number, and payment details. If you're also having connection issues, you can attach a redacted error message to help identify the order involved. You don't need to send your password or full subscription link to explain the issue. Check the ticket replies in the panel and provide any necessary information requested. Eligibility and processing arrangements are governed by the policy, terms, and panel responses; the help center doesn't promise an unlisted payment arrival time. If you think you were charged more than once, include the related orders.